Frequently Asked Questions

1. What does “Baby Wearing for All” mean?

At Coco Carriers, we believe that caregiving is universal. Our carriers are thoughtfully designed for all caregivers—mothers, fathers, grandparents, and loved ones alike. Every detail of our design is created to bring comfort, style, and closeness to both you and your little one.

2. What ages and weights are Coco Carriers designed for?

Our carriers are suitable for babies weighing 7–35 lbs, offering support from the newborn stage (once head control is established and baby’s face clears the top of the panel) through toddlerhood. This versatility ensures that your Coco Carrier grows with your child.

3. How can I ensure safe babywearing?

We follow the internationally recognized T.I.C.K.S. Guidelines for safe babywearing:

  • Tight and secure fit
  • In view at all times
  • Close enough to kiss
  • Keep baby’s chin off their chest
  • Supported straight spine for baby

For additional support, adjust the bottom Velcro seat to keep your baby’s legs and hips in the ergonomic “M” position.

View our "Learn to Carry" page for more details


4. What is your return and exchange policy?

We want you to love your Coco Carrier. If you are not fully satisfied, we accept returns within 30 days of delivery.

  • Items must be unused, unwashed, and in original condition.
  • Gift cards and promotional items are non-refundable.
  • All returns require prior authorization; please contact hello@cococarriers.com to receive your Return Authorization number.
  • Refunds are processed within 10–14 business days of receiving your return.

See our full return and refund policy for details.

5. How should I care for my Coco Carrier?

Coco Carriers are crafted for both durability and comfort. Each carrier is machine washable—we recommend using our protective Coco mesh wash bag to preserve its structure and finish. Air drying is suggested to maintain longevity.


6. What features make Coco Carriers unique?

  • Multiple carry positions: front inward, front outward, and back carry
  • Inclusive sizing: adjustable waistband comfortably fits XS through 5X
  • Elegant design details: premium jacquard fabrics, cotton-linen blends, and elevated hardware
  • Practical elements: built-in storage pocket and removable chest clip on all models


7. Do you offer gift cards?

Yes! Coco Carriers gift cards are available in various denominations and make an ideal gift for new parents or parents-to-be. Give the gift of hands free!

8. Are Coco Carriers safety certified

Yes. See our Safety & Certifications page to see all of our certifications and to learn more about about the process to become safety certified in the USA.

9. How may I contact Coco Carriers?

Our customer care team is available to assist you with product support, fit checks, and general inquiries. Please email us at hello@cococarriers.com—we are delighted to help!